Frequently Asked Questions
Everything you need to know about Atlas Threads. If you have a question that isn't answered here, feel free to get in touch — we're always happy to help.
About Atlas Threads
What is Atlas Threads?
Atlas Threads is a premium travel and lifestyle brand created for people who love to explore the world. Inspired by journeys, cultures and unforgettable destinations, we design timeless clothing and accessories that carry the spirit of adventure — wherever life takes you.
Where are your products inspired by?
Our story begins in Morocco — a land of breathtaking landscapes, ancient cities and vibrant culture. But our vision goes far beyond one destination. Each Atlas Threads collection draws inspiration from the feeling of discovering somewhere new, whether that's a mountain trail, a historic city or a coastal escape. The world is our muse.
What products do you offer?
We offer a curated range of clothing and accessories designed for travel and everyday wear. Our collections include pieces that are stylish, versatile and crafted to be worn across destinations — from city streets to open landscapes.
Sizing & Care
How do I choose my size?
Each product page includes a detailed size guide to help you find the perfect fit. We recommend measuring yourself and comparing with our size chart before ordering. If you're between sizes, we generally suggest sizing up for a relaxed, comfortable fit. Still unsure? Contact us and we'll be happy to advise.
How do I care for my products?
To keep your Atlas Threads pieces looking their best, we recommend following the care instructions on the label of each item. As a general guide, wash at low temperatures, avoid tumble drying where possible, and store garments flat or folded to preserve their shape. Treat them well and they'll travel with you for years to come.
Shipping
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. As a general guide:
- United Kingdom: 3–5 business days
- Europe: 5–10 business days
- Rest of the World: 7–14 business days
You will receive a tracking number once your order has been dispatched.
Do you offer international shipping?
Yes — we ship to destinations around the world. After all, our brand is built for explorers. Shipping costs and delivery times are calculated at checkout based on your location.
Returns & Exchanges
Can I return or exchange my order?
We want you to love every Atlas Threads piece. If for any reason you're not completely satisfied, we accept returns and exchanges within 30 days of delivery, provided items are unworn, unwashed and in their original condition with tags attached. Please contact us to initiate a return or exchange.
Customer Support
How can I contact customer support?
We're here to help. You can reach our team via our Contact page and we'll get back to you as soon as possible. We aim to respond to all enquiries within 24–48 hours.