Returns & Exchanges

Returns & Exchanges

At Atlas Threads, your satisfaction is at the heart of everything we do. We take great care in the quality of every piece we create, and we want you to feel confident in every purchase you make with us.

If for any reason you are not completely happy with your order, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

  • The item is unworn and unwashed
  • The item is in its original condition with all tags attached
  • The item is returned in its original packaging where possible

Please note that because our products are made on demand, we are unable to accept returns for items that have been worn, washed or altered in any way. We appreciate your understanding.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, we sincerely apologise and will make it right. Please contact us within 7 days of receiving your order and include:

  • Your order number
  • A clear photograph of the item and the issue
  • A brief description of the problem

We will arrange a replacement or full refund as quickly as possible, at no additional cost to you.

Size Issues

We understand that finding the right fit can be challenging when shopping online. If your item does not fit as expected, we will do our best to assist you with an exchange where possible.

To avoid sizing issues, we recommend consulting the size guide available on each product page before placing your order. If you are unsure, please contact us before ordering and we will be happy to advise.

Please note that as our products are made to order, exchanges are subject to availability and may require additional production time.

How to Request a Return or Exchange

To begin a return or exchange, please follow these steps:

  1. Contact us via our Contact page within 30 days of receiving your order
  2. Include your order number, the item you wish to return or exchange and the reason for your request
  3. Our team will respond within 24–48 hours with instructions on how to proceed

Please do not return items without first contacting us, as we may be unable to process your request.

Refunds

Once your return has been received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Our Commitment to You

We believe that every Atlas Threads customer deserves an experience that matches the quality of our products. If something isn't right, please reach out — we will always do our best to find a solution that works for you.

Thank you for being part of the Atlas Threads journey.